Opening: “I want our project plan to stay credible.” Observation: “We agreed on Tuesday; I received the draft Friday.” Impact: “Our testing window shrank.” Emotion: “I’m worried about quality.” Ask: “Can we commit to interim checkpoints and flag risks by noon daily?” Practice this in five-minute bursts, then tweak tone from firm to collaborative without diluting accountability.
Opening: “I’m here to help you succeed.” Observation: “These three tickets were reopened twice due to test gaps.” Impact: “Regression risk increased.” Emotion: “I’m concerned.” Ask: “What support or clarity would help you deliver with confidence next sprint?” Practice compassionate firmness. In a stretch round, add resistance like, “I didn’t get requirements,” and pivot to shared problem-solving without abandoning standards.
Start by asking, “Is now a good time to practice?” Define who plays which part and the boundaries of the scenario. Agree on language to pause if emotions spike. This small ritual builds trust, especially across levels or functions. People contribute braver, more authentic takes when they know their autonomy and limits will be respected throughout.
Offer observations, not judgments. Try, “What landed?” and “Where did the ask become unclear?” Share one behavior you appreciated before naming one adjustment. Keep feedback specific and actionable. End by asking what the speaker wants to try next. This style turns critique into fuel, protecting confidence while still nudging performance forward in measurable, sustainable ways.
Acknowledge hierarchy and cultural norms explicitly. Adjust your language to honor context without diluting honesty. For example, soften openings in high-context settings while keeping requests concrete. Invite the other person’s perspective early. Practicing these nuances in time-boxed rounds builds sensitivity and effectiveness, ensuring your message remains clear and kind across teams, regions, and lived experiences.
All Rights Reserved.